1. Introduction

Welcome to Police Connect, the private alumni platform for the Kerala Police Drivers Training Batch 2017.

This Refund Policy outlines the terms under which payments and refund requests are handled for all membership registrations, renewals, and verified/lifetime plans made through our website.

By completing a payment on this website, you agree to the following terms and conditions.

2. Non-Government Disclaimer

Police Connect is not a government website and is not affiliated with any police department or government organization.

It is a private alumni platform created solely for Kerala Police Drivers who trained in the 2017 batch to stay connected, share updates, and build a professional community.

All payments made through this website are for community maintenance and alumni services only — not for any official or governmental purpose.

3. Nature of Payments

Membership payments on Police Connect are collected for:

• Verified or Lifetime membership registration
• Website maintenance and development
• Community event coordination
• Communication and administrative support

These payments help sustain the online network and alumni activities.

4. Refund Eligibility

Payments made to Police Connect are generally non-refundable, except in the following special cases:

1. Duplicate Transaction:
   If a member accidentally makes the same payment more than once, a refund may be issued after verification.
2. Technical Error:
   If a transaction fails but the amount is debited from your account, we will coordinate with the payment gateway to process a refund.
3. Unauthorized or Mistaken Payment:
   In rare cases where a payment is made by mistake (e.g., wrong amount or wrong user ID), a refund may be considered upon written request and admin review.

5. Non-Refundable Situations

Refunds will not be issued under these conditions:

• Change of mind after successful registration
• Incomplete membership form or delayed document verification
• Member account suspension due to rule violations
• Dissatisfaction with community content or communication
• Membership cancellation after access has been granted

All membership fees are treated as final community contributions once processed.

6. Refund Process

If your case meets the eligibility criteria above:

1. Send an email to accounts@policeconnect.org with:
• Full Name
• Registered Email / Mobile Number
• Payment Date and Amount
• Transaction Reference ID
• Reason for Refund Request
2. The admin team will verify the payment with the payment gateway (e.g., Razorpay, PayU).
3. Approved refunds will be processed within 7–14 business days and credited back to the original payment method.

7. Payment Gateway Charges

In case a refund is approved, transaction or gateway processing fees (if any) charged by the payment provider may be deducted from the refunded amount.

8. Dispute Resolution

All refund-related disputes or payment issues should be addressed directly to Police Connect’s admin team at contact@policeconnect.org.

We aim to resolve all payment issues amicably and promptly.

9. Contact for Refund Queries

📧 Email: accounts@policeconnect.org
🌐 Website: www.policeconnect.org
📍 Location: Kerala, India